Below are the most common questions from our clients. If you have any questions please call the Customer Support service available reliable non-stop online and by phone. An operator will settle your questions and requirements in the shortest time.
To rent a car from MIniLease you need two identification documents: Identity card/passport and driving license. Copies of documents or photos will be sent via e-mail to [email protected], or will be made upon delivery of the car. Also, you need the original documents for signing the contract.
Don't worry! It happens to the best of us. If you encounter any technical / mechanical problem of the car, or you are part of an accident, please call immediately the contact number of our company (+40 762135800). Please try to keep calm as our team intervenes to solve the problem.
The car can be delivered to any address in Bucharest and in the available locations. You can find them on our website, as well. For delivery to any other location, an extra fee will be paid which will be communicated when booking the car.
The displayed price is the final price you will pay! It includes the number of kilometers you have opted for, insurances, road tax, roadside assistance in Romania 24/7, car maintenance for regular or unscheduled interventions (failures), summer / winter tires, replacement car if original car is blocked in service for more than 24 hours, additional drivers, as well as dedicated MiniLease Customer Support with 24/7 online and telephone program.
According to our rental contract you may add up to 2 additional drivers for free. If you choose so, we require copies (or photos) of the driver’s licenses and passports (or ID) of all drivers that are using the car.
In order to travel to other countries with the rented car, you need to notify us in advance, by email at [email protected] or by contacting the MiniLease Customer Support service by phone (+40 762135800). We will provide you with the necessary power of attorney and insurance.
The guarantee is a cash deposit related and specific to the rented car, representing the value of the first installment of the subscription. The role of the guarantee is to cover the deductible part of the car insurance, in case of event, and/or any differences that may occur in case of returning the car before the end of the contractual period (by changing the initial subscription with a subscription that better suits the actually used period). The guarantee can be paid in cash, or by card, and is returned at the end of the rental period if it has not been used. In case the guarantee is used during the rental period, it will have to be brought to the initial value.
The subscription is concluded for a car, period, and a specific number of kilometers. If you want to change the car, this can be done by early terminating the subscription in progress and starting a new one for the desired car, period and number of kilometers. Send an email to [email protected] with the following information: the link with the desired car from our car fleet and the period for which the new subscription is desired. The Minilease Customer Support Service will contact you to confirm the availability of the chosen car, the financial information regarding the new long term subscription, the payment differences for the old subscription (if applicable) and the possible date for the exchange. Handing over the old car and taking over the new one will be done at the same time. The new car can be taken for a minimum period of 1 month (minimum subscription period).
Being a long-term rental, with special conditions regarding the price and the services offered by the subscription, the minimum rental period (1 month) does not allow the change of the car until its expiration.
Absolutely! Unused miles can be transferred to the following months of the subscription. What will matter are the miles traveled throughout the subscription period. However, the kilometers cannot be transferred to other subscriptions, even if it is an extension, modification of the existing one.
No problem! After you return the car, we will send you a separate invoice. The monthly subscription contains a number of 3,000 km. Kilometers exceeding this threshold will be charged with the amount of 12 euro / 100km (VAT not included). Simply correct!
Yes, the car must be picked up in person by the person who made the reservation and, in the case of a vehicle from a group of vehicles, by the most frequent driver. Please bring the identity card with which you made the reservation as well as a valid driving license for identification purposes.
MiniLease means flexibility. That is why we can offer you a delivery-pick-up package directly to the desired address, free of charge for the locations where we operate (Bucharest, Sibiu, Bacau and Craiova)! In case of delivery to another location, please contact MiniLease Customer Service either by email [email protected] or by phone at +40 762135800. Please have your driver's license ready for identification.
Please do not forget to return the vehicle with a tank full of fuel, undamaged, cleaned (washing and vacuuming the vehicle), with all keys, components and associated documents
MiniLease cars could be marked, but very discreetly. You can find our logo on the license plate holder and/or a small sticker on the back of the car. Because it should feel like your personal car, you can remove this mark at any time.
We will make every effort to ensure that you receive exactly the selected car. If this is not possible, you will receive a similar car, with small differences that will keep mainly the color. "
Fit and healthy! Our offer consists of vehicles as good and young as us. Most of our cars are less than 2 years old and have less than 50,000 km driven. The maximum age is 3 years, the maximum mileage being 80,000 km
Please contact us either in writing, at [email protected], or by phone (+40 762135800), to be scheduled for periodic inspection (indicated by the car's computer), or for tire replacement. Please consider an interval of 10 working days between the moment of notification and the moment when you will be scheduled for the intervention. If, for objective reasons (identification of additional repairs to your car), the car will be immobilized for more than 24 hours, you will benefit from another car for free exchange. However, we cannot guarantee that it will be the same class as your car. We also reserve the right, in case you do not request a periodic inspection or replacement of tires, and based on our records, to contact you for their scheduling. Your safety is our priority!
Of course! Simply contact us at [email protected] and we will send you a correct offer, at an unbeatable price!
Do you want to give up? Nothing easier! This is the major difference between the MiniLease subscription, a long term rental, and other forms of owning a car: operational leasing, financial leasing, acquisition, short-term rental, etc. The possibility to stop the subscription! After the minimum duration of the subscription period (1 month), you can cancel the contract at any time. All you have to do is send us an e-mail at [email protected] allowing a notification period of at least 10 working days before termination. We will map the actual used period within the subscription that best fits it. The cost of the rental will be recalculated
Unlimited Miles 
