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  1. GENERAL RENTAL CONDITIONS

1.1 In order to be able to rent and drive a car, the CUSTOMER must ensure that the driver of the vehicle has a minimum age of 21 years and a license age (national or international) of at least 18 months; In the case of Premium class vehicles, the driver of the vehicle must have a driving license (national or international) of at least 24 months age. The driver of the vehicle must, when taking over the car, present in original an identity document, as well as the driving license, valid and issued in his name.

1.2 The international license is mandatory for the situation in which the driver of the vehicle holds a license with a different writing than in the Latin alphabet.

1.3 Each rented car can be driven within 3,000 km per month. If the 3,000 km / month limit, included in the subscription, are exceeded, a fee of 12 euros + VAT / 100 additional km will be charged.

 

  1. CAR PAYMENT / RESERVATION

2.1 The rates include: the number of kilometers you have opted for, insurance, national road tax, roadside assistance in Romania 24/7, car service for maintenance or unscheduled interventions (failures), summer / winter tires, replacement car for larger service assets 24 hours, additional drivers, as well as the dedicated MiniLease Customer Support service with non-stop online and phone program.

2.2 The fare does not include: the cost of fuel, tolls (other than national road tax ("rovinieta"), included in the rental price), any fines received for violating traffic rules on public roads and national legislation in force, tolls, tolls in parking airports etc. The payment of these amounts is the responsibility of the CUSTOMER. Any fine resulting during the rental will be directly imputed to the CUSTOMER, following the addition of an administration fee of 30 euros + VAT, for each action taken.

2.3 The payment of the price related to the transmission of the use of the car will be made by bank transfer, or by payment link, based on a proforma invoice, in the LESSOR's account, before taking over the vehicle. Any invoice issued has a deadline of 5 working days from the date of issue.

2.4 When signing the contract, the CUSTOMER will pay into the LESSOR's account, as a guarantee, the amount agreed in Annex 1 of the contract. The guarantee will be returned to the CUSTOMER at the moment of the termination of the contract, provided that the latter has fulfilled all the obligations provided by this contract. The guarantee does not carry VAT, interest or penalties for delay.

 

  1. DELIVERY / RETURN OF THE CAR:

3.1 The car is delivered to the LESSOR's location, or to another location agreed in writing by the Contracting Parties (free of charge, or for a fee).

3.2 The rented car will be handed over with a copy in accordance with the original of the Vehicle Registration Card to prevent the commission of crimes. The LESSOR undertakes to make the original available to any state institution, upon request, within 48 hours.

3.3 The car is delivered in good working order, clean and sanitized, without defects and without damage to the body or interior, other than those highlighted in the Car Delivery / Return Form.

3.4 The CUSTOMER acknowledges and checks the condition of the car before taking it over, and any complaints regarding its condition will be made upon delivery and will be recorded in the Car Delivery / Return appendix, in the Delivery section, the CUSTOMER being directly and fully responsible for any damages not mentioned. Complaints / objections after delivery regarding the condition of the car are not accepted.

3.5 The CUSTOMER undertakes to return the car together with all documents, keys, accessories and equipment in good condition (in the condition in which it was taken over), at the place and date agreed in the Rental Agreement.

3.6 At the end of the Rental Period, the CUSTOMER will return the Vehicle on the date specified in Annex 1, in the location where the vehicle was handed over, or in another location agreed in writing by the Contracting Parties (free of charge, or for a fee). In case the CUSTOMER does not accept the takeover fee quoted by the LESSOR (if any), the vehicle will be returned to the LESSOR's location.

3.7 If, at the end of the Rental Period, the CUSTOMER does not return the vehicle on time, every 24 hours delay in handing over the vehicle will be invoiced with the value of the short-term rent (1 day) displayed on the website www.wlc.ro , corresponding to the respective vehicle.

 

  1. USING THE CAR:

4.1 The CUSTOMER assumes full responsibility (financial, civil and criminal) for non-compliance with the conditions stipulated in the Rental Agreement.

4.2 The CUSTOMER undertakes to drive the car in compliance with all legal provisions regarding the driving of a car on public roads and accepts that the car will not be used:

  1. a) in contravention of traffic, customs, legal rules, etc .;
  2. b) for the carriage of passengers or any goods for remuneration or for pushing or towing any other vehicle, trailer or other object;
  3. c) while the driver of the car is under the influence of alcohol, drugs or any other prohibited substances;
  4. d) in any kind of race, test, competition, off-road, as a school car or in hunting activities or in any illegal activity;
  5. e) on roads marked as closed to public traffic, loaded over the maximum permissible load or over the maximum number of passengers, specified in the heel of the car;
  6. g) in flooded areas or when crossing watercourses;

4.3 The car will be used exclusively on the territory of Romania, crossing the border being possible only if the LESSOR gives its written consent through a document which expressly stipulates this. A fee between 80 and 150 EURO will be paid. Outside Romania, the CUSTOMER does not benefit from roadside assistance. Therefore, this service is not included in the rental cost. The cost of repatriating the car to the Romanian border will be fully borne by the CUSTOMER.

4.4 The car can only be driven by the signatory of the Rental Agreement, or by the additional drivers specified in Annex 1 of the contract.

4.5 The CUSTOMER will not leave the doors, windows, trunk or car open under any circumstances and will not in any case leave the car keys in the car.

4.6 In the event of a breakdown or any other damage, the repair of the car must be carried out by an authorized service designated by the LESSOR, only with the knowledge, agreement and on the basis of the LESSOR's instructions.

4.7 The CUSTOMER may not under any conditions sell, rent or guarantee with the car.

4.8 In case of accident / incident or malfunction, the CUSTOMER has at his disposal the telephone number for NON-STOP Technical Assistance 0219936 or +40762135800 and undertakes to inform without delay the LESSOR, who will assist him and give him the necessary instructions.

 

  1. INSURANCE / LIABILITY:

5.1 The car is insured for damages caused to third parties during the period mentioned in the Rental Agreement. By signing the Rental Agreement, the CUSTOMER accepts the insurance terms and conditions with the deductible which reduces, regardless of the party guilty of the insured event, its financial liability to a mandatory minimum amount for theft or damage to the rented car.

5.2 The CLIENT will bear in case of damages the equivalent value of the deductible, using the guarantee established in Annex 1 of the Rental Agreement. Following that, the guarantee will be restored to the initial value by issuing a new invoice for the value used.

5.3 The CLIENT will bear all expenses and damages related to the defective maintenance of the goods, repairs performed without the lessor's notification, due to which the LESSOR cannot collect the value of the insurance policy.

5.4 The personal insurance of the CUSTOMER, of the passengers, of the luggage or of any goods is not the object of the Rental Agreement nor is it covered by the car insurance.

5.5 If, as a result of using the car, claims are made against the LESSOR, the CUSTOMER will exonerate the LESSOR from any liability. The LESSOR is not liable for any damages or losses of the CUSTOMER and for any damages or damages caused by the CUSTOMER.

5.6 In case of accident, total or partial theft or destruction of the car through the fault of the CUSTOMER (exclusive or common), the deed confirmed by the competent authorities, the CUSTOMER is liable with the amount withheld as a Guarantee, unless the damage caused in case of accident, total or partial theft or destruction are not covered by the insurance policies, being expressly excluded and mentioned as such in the Rental Agreement.

5.7 The CUSTOMER is fully liable and must pay all damages, costs and / or losses if the driver is under the influence of alcohol or drugs, if any of the conditions of this Agreement have not been complied with, and if he does not present the necessary documents issued Police (in case of theft, accident or any other incident).

5.8 In case of crime, the CUSTOMER is civilly, criminally and financially responsible. In case of theft, if the CUSTOMER does not hand over the car keys, as well as the proof of theft (report) issued by the Police, the CUSTOMER is fully responsible: financial, civil and criminal, all insurances losing their validity in this situation.

 

  1. GUARANTEE:

6.1 When drawing up the Rental Agreement, the CUSTOMER agrees to the blocking of a Guarantee, as set out in Annex 1 of the Rental Agreement

6.2 The amount blocked as a Guarantee is established according to the class (category) of the reserved vehicle, highlighted in the Reservation Confirmation and in the Rental Agreement, the CUSTOMER knowing the value of the Guarantee prior to the conclusion of the Rental Agreement.

6.3 The guarantee will be returned in full to the CUSTOMER, if:

  1. a) The car is returned without damage, other than those highlighted in the Car Delivery / Return Form, in the Delivery section;
  2. b) In case of damages / damages of the car caused by third parties, the CUSTOMER presents all the necessary documents according to the respective situation and which attests his innocence (in Chapter 4 of the Rental Agreement, the necessary documents are highlighted);
  3. c) The car is not returned excessively dirty;
  4. d) The car was returned with the same amount of fuel with which it was delivered, highlighted in the Rental Agreement or in the Car Delivery / Return Form;
  5. e) Accessories (eg GPS, child seat, snow chains, etc.) delivered together with the car at the time of delivery, to be returned without damage or defects, other than those highlighted in the Car Delivery / Return Form in the Delivery section;

6.4 All or part of the Guarantee will not be refunded if:

  1. a) The car has defects or damage, scratches or damage to the paint, body or interior (upholstery, dashboard, etc.), bent, cracked rims, defective tires or any other damage and defects, other than those highlighted in the Car Delivery / Return Form, in the Delivery section. The quantification of the damages will be made by reporting to an authorized RAR service, and the car rental company has the obligation to make available to the CUSTOMER, in electronic format, by e-mail, at the address mentioned in this Contract, an extract of the report, previously the time of collection of the amount of the guarantee. The CUSTOMER declares that he agrees with this impartial method of quantifying damages.
  2. b) The CUSTOMER does not return the keys, documents and any other accessories received together with the car upon its collection;
  3. c) The return of the car is not made at the time and place established between the parties (except when the CUSTOMER notifies the LESSOR and the LESSOR gives his written consent to change the date and place of return of the Car);
  4. d) At the time of returning the car, its technical condition does not correspond to that of the time taken over by the CUSTOMER, considering a normal use of the car, or if the gearbox or engine is damaged due to improper use either visible and recognized by the CUSTOMER or found by evaluation in an authorized service, within 7 calendar days from the moment of returning the Car. The CUSTOMER has the right to be informed by e-mail, at the e-mail address provided in this Contract, about the time and place of the evaluation, having the right to participate in it;
  5. e) The CUSTOMER has not complied with the conditions presented above, or other obligations incumbent on him by signing the Rental Agreement, as a result of which damages have been caused to the Car;
  6. f) In case the rented car is returned with damages, other than those highlighted in the Car Delivery / Return Form, in the Delivery section, the CUSTOMER has the obligation to present upon finding the car the Finding Minutes, Annex 2 (for the insurance company), as well as the Repair Authorization (all with the signature of the Police officer and the stamp of the Police station). Otherwise, the damage will be invoiced in full to the CUSTOMER.

 

  1. ACCIDENTS / INCIDENTS, DAMAGES OR THEFT:

7.1 In case of accident / incident or theft / attempted theft proven by an Official Document issued by the competent bodies, the CUSTOMER has the following obligations:

  1. a) not to abandon the car and to comply with the legislation regarding leaving the place of the accident;
  2. b) to take all possible measures to limit the damages caused;
  3. c) to inform without delay the Police, within the locality where the accident / incident took place, in order to ascertain the accident / incident and to draw up the legal forms;
  4. d) to notify the LESSOR about the occurrence of any accident / incident, fire, theft or attempted theft, even if the damage is only partial, at the NON-STOP assistance number +40.762.135.800, within maximum 12 hours from the accident / incident;
  5. e) to obtain from the Police the Finding Minutes, Annex 2 (for the insurance company) and the Repair Authorization (all with the signature of the Police officer and the stamp of the Police station).
  6. f) to hand over to the LESSOR the car keys, as well as the documents listed in point e);
  7. g) to hand over to the LESSOR, upon the return of the Car, the Accident / Incident Declaration (located in the car's glove compartment) completed according to the reality regarding the circumstances in which the incident / accident occurred with the rented car.

 

  1. TAXES / PENALTIES:

8.1 If, at the end of the Rental Period, the CUSTOMER does not return the vehicle on time, every 24 hours delay in handing over the vehicle will be invoiced with the equivalent value of the short-term rent (1 day) displayed on the website www.wlc.ro, corresponding to the respective vehicle.

8.2 The rental price and also the Guarantee are communicated to the CUSTOMER in the Rental Agreement and will be paid in advance upon delivery of the car. The guarantee received at the time of rental may not, in any form, be used as payment for the extension of the rental period. If the CUSTOMER wishes to extend the rental period, he must obtain the written approval of the LESSOR in advance and pay in advance any extension of the Rental Agreement. If the CUSTOMER does not pay the invoice on the date of issue, he will pay penalties of 1.0% of the invoice value, starting with the first day after the due date, calculated at the value of the unpaid amount for each day of delay.

8.3 If the car is returned before the rental period expires, the warranty is not refundable.

8.4 Parking fees, special tolls, fines or any other fees are fully borne by the CUSTOMER.

8.5 Fuel is not included in the rental price. The CUSTOMER will return the car with the same amount of fuel with which it was delivered, highlighted in the Car Delivery / Return Form (Annex 2). Otherwise, CUSTOMER will pay the value of the missing fuel plus a fixed administration fee of 30 euros + VAT.

8.6 The return of the car in excessively dirty condition is charged with 40 euros + VAT. The notion of excessively dirty is the situation in which the car requires a thorough cleaning of its interior, more than the usual washing procedure. Examples: stained upholstery, traces of mud on the board, seats or bench, perishable debris left by the car, elsewhere than in a household bag, etc. Also, on the outside, if the car cannot be inspected for possible damage / scratches, a washing fee of 10 euros + VAT will be charged.

8.7 SMOKING IS STRICTLY PROHIBITED in all rented cars. If the Car is returned with proof that it has been smoked inside, the CUSTOMER will pay a penalty of 100 Euro + VAT to the LESSOR. If the car has caught fire, or has even partial burns inside due to smoking, the CUSTOMER IS FULLY RESPONSIBLE for any damage caused. The CUSTOMER will pay all the damages caused to the car, highlighted in the repair estimate issued by an authorized RAR service as well as the administration fee (representing administrative costs such as human resources, time, fuel, fees, etc. for managing and resolving the case), amounting to 30 euros + VAT, as well as for the period of car’s immobilization. Car insurance does NOT cover damage caused by smoking!

8.8 Other taxes or penalties: Loss of key = 150 euros; Loss of accessories = 100 euros; Refusal to complete the Accident / Incident Declaration = 150 Euro. If the car is not returned on the date and location established in the Rental Agreement, the CUSTOMER will fully bear the costs of recovering the Car. A fee of 150 euros will be added to the recovery costs. All taxes and penalties are subject to VAT.

8.9 In cases of termination of the Contract on time, or prematurely, the CUSTOMER has the obligation to pay all amounts due to the LESSOR both until the date of termination of the contract and the amounts due after termination of the contract, but acquired during its progress, as well as but not limited to penalties, taxes, damages to the car, lack of fuel, fines, as well as the period when the car is immobilized in service due to damages caused by the CUSTOMER (the number of immobilized days is calculated multiplied by the daily rate displayed on www.wlc.ro for the respective car). To the previous amounts is added a fixed administration fee of 30 euros (representing administrative costs such as human resources, time, fuel, fees, etc. for the management and resolution of the case). All penalties are subject to VAT.

 

  1. JURISDICTION / VALIDITY:

9.1 Any dispute that arises in the course of the Rent Agreement, and which cannot be settled amicably, will be settled by the competent courts.

9.2 The CUSTOMER agrees that this Rental Agreement is governed by the laws in force in Romania and any legal action will take place in Romania. The CUSTOMER agrees that any additions or modifications to these grounds and conditions are void and void unless agreed in writing and signed by both parties.

 

  1. FORCE MAJEURE

10.1 Cases of force majeure shall be notified by the Party concerned to the other Party within 3 working days from the date of their occurrence. Cases of force majeure are considered those unpredictable and insurmountable events, independent of the fault of the invoking Party, and which make the obligations of this Party impossible to execute, such as: natural disasters, state of war, revolutions, embargo, acts of public power, etc. Proof of force majeure is made with the force majeure certificate issued by the competent bodies.

10.2 If the force majeure lasts more than 20 working days, either Party has the right to request the termination of the Contract without the other party being able to object, waiving the execution of the Lease Agreement further. In this case, neither Party has the right to claim compensation, but has the obligation to fulfill all its obligations until the date of force majeure.

 

  1. PROCESSING OF PERSONAL DATA

11.1 The LESSOR will process the personal data provided by the CUSTOMER before, or during the termination of the rental agreement, in accordance with the applicable legislation in the field of personal data protection.

11.2. The categories of data that the LESSOR processes in connection with the CUSTOMER differ depending on the stage of the rent, but they will include: contact information (name, surname, home address, e-mail address, telephone number), information identification (identity card, passport, nationality, date of birth, driving license), bank account information, credit / debit card held.

11.3 We will process this personal data transmitted by the CUSTOMER as an operator, for the purpose of concluding and carrying out the Contract, invoicing the services offered by the LESSOR and their payment but also for resolving requests, complaints or fulfilling the legal obligations of the CUSTOMER. More details on how the processing of personal data provided by the CUSTOMER, the applicable purposes and the legal grounds can be found in our Privacy Policy available on our website

11.4 As the operator, we will take all technical security measures to protect the personal data provided by the CUSTOMER against unauthorized access, destruction or loss. However, we mention that these data will be made available to the competent public authorities, when this will be mandatory according to the law.

11.5 The CUSTOMER will have the obligation to ensure that the personal data transmitted are correct, updated and are strictly limited to what was requested by the LESSOR in order to conclude and carry out the Contract.

11.6 The CUSTOMER has the right of access, the right to data portability, the right to intervene on data for rectification or completion, the right not to be subject to an individual decision and the right to go to court. At the same time, in certain situations, the CUSTOMER has the right to oppose the processing of personal data concerning him and to request their deletion, or to request the restriction of the processing. For more details on these rights and how they are exercised, please see our Privacy Policy available on our website.